anArtizenBeta

— LEGAL · REFUNDS

Refunds & Reschedules

— LAST UPDATED OCT 2026

We work in a fluid industry. Here's how we handle changes.

Reschedules

  • One free reschedule per booking, from your dashboard, up to 24 hours before the session.
  • Second reschedule onwards: email hello@anartizen.com — we handle it case by case.

Cancellations

  • You can cancel any time to free the slot for another member.
  • Session fees are non-refundable once paid, except in the cases below.

When we refund

We'll issue a full refund within 10 business days when:

  • The advisor cancels and no suitable alternative slot is available within 30 days.
  • A technical failure on our side prevents the session from happening.
  • You report advisor misconduct within 7 days of the session and we agree.

How to request

Email hello@anartizen.com with your booking ID (ANZ-XXXX-…) and a one-line reason. We reply within 2 business days.

Payment partner

All refunds are processed to the original payment method via Razorpay. Settlement time depends on your bank (usually 5-7 business days).